FAQ
Questions, answered plainly.
If your question is not here, write to hello@vuvolabs.co.ke or message us on WhatsApp.
How does booking work?
Choose a departure and select Request to Book, or describe a trip you have in mind. We reply with availability and a written quote. When you accept the quote and pay the deposit, your place is held. Nothing is charged when you submit a request.
What is the deposit, and how much is it?
The deposit secures your slot with our suppliers. It is [[X]] per cent of the trip price and is confirmed in your quote. It is paid by M-Pesa.
What is lipa mdogo mdogo?
It means paying little by little. After the deposit you may settle the balance in full, in two payments of 50 per cent, or in four payments of 25 per cent, by M-Pesa. Every plan is cleared [[N]] days before departure.
Are the prices on the website final?
No. Prices are indicative and shown as "from KES [[X]], to be confirmed". Final prices depend on dates, the stay you choose, the size of your party and supplier rates. The price in your written quote is the price that applies.
Are flights and train tickets included?
Only where the quote says so. Airfares and SGR fares change daily and rise sharply in the festive week, so we quote them at the time of booking and never fix them in advance.
Are park and conservancy fees included?
Your quote states, line by line, whether fees are included. Fees are set by the park or conservancy authority and can differ for citizens, residents and non-residents.
Is the Maasai Mara departure a migration safari?
No. The wildebeest crossings take place roughly from July to October. Our December departure is a green-season safari, with resident wildlife and big cats, and we describe it that way.
Can I travel with children?
Yes. Family departures are marked on each trip page and return before schools reopen on Monday 4 January 2027. Tell us the children's ages and we will advise on suitability.
Do I need travel insurance?
We strongly recommend it for every trip, and require it for mountain, river and regional departures. Insurance is not included unless the quote says so.
What travel documents do I need?
Domestic trips need a valid national ID or passport. For regional travel such as Zanzibar, we confirm requirements at the time of booking. Please check the validity of every passport in your party.
Can I change or cancel a booking?
Changes and cancellations follow the terms in your quote and our terms of booking, which are currently in draft. The cancellation schedule is [[CANCELLATION_SCHEDULE]].
Do you host the New Year's Eve parties?
No. Coastal events are run by third-party organisers. We arrange accommodation, transfers and access, and confirm the organiser's date and ticket before we sell it.
Can you arrange a trip that is not listed?
Yes. Use the custom trips page. We reply with a written proposal within [[X]] hours.
Who looks after my trip?
A named Vuvo Horizons coordinator, available by WhatsApp from your booking until you are home.
How is my personal data handled?
We use it only to respond to you and to arrange your trip, as set out in our privacy notice, which follows the Kenya Data Protection Act, 2019.