Terms of booking

1. Who we are

These terms apply to bookings made with [[LEGAL_ENTITY_NAME]], trading as Vuvo Horizons, a Vuvo Group company, registered in Kenya (registration [[COMPANY_REG_NO]]). Contact: hello@vuvolabs.co.ke.

2. Our role

We arrange travel services provided by independent suppliers such as lodges, camps, transport operators and guides. We act as [[PRINCIPAL_OR_AGENT]]. Where a service is provided by a third party, that party’s own conditions also apply and we will tell you where.

3. Quotes and prices

Prices on the website are indicative. A quote is valid for the period stated in it. Prices are in Kenya shillings unless stated and may change before you accept a quote, but not after you have paid the deposit, except where clause 8 applies.

4. Booking and deposit

A booking is made when you accept a written quote and pay the deposit of [[X]] per cent. The deposit holds your place with suppliers.

5. Payment and instalments

After the deposit you may pay the balance in full, in two instalments of 50 per cent, or in four instalments of 25 per cent, by M-Pesa. The balance must be cleared [[N]] days before departure. If an instalment is missed we will contact you; we may cancel the booking if payment is not received after notice, and the cancellation charges in clause 6 apply.

6. Cancellation by you

You may cancel in writing at any time. Cancellation charges are [[CANCELLATION_SCHEDULE]]. Some suppliers apply their own non-refundable charges, which will be stated in your quote.

7. Changes and cancellation by us

We may change an itinerary where conditions, safety or supplier availability require it. If we cancel a trip for a reason other than your default, we will offer an alternative or a refund of amounts paid for that trip, less any costs we cannot recover, which we will itemise.

8. Price changes

[[PRICE_CHANGE_CLAUSE]] (for example, a change to park fees, taxes or fuel set by a third party after the quote date).

9. Insurance, health and conduct

You are responsible for appropriate travel and medical insurance. Some activities require a fitness declaration. You agree to follow reasonable instructions from guides and coordinators for your safety and that of others.

10. Third-party events

Events such as New Year’s Eve parties are run by independent organisers. We arrange access but do not operate the event and are not responsible for its programme, changes or cancellation, except as the law provides.

11. Liability

[[LIABILITY_CLAUSE]]. Nothing in these terms limits liability that cannot be limited under Kenyan law.

12. Complaints

Please tell us of any problem as soon as it arises so that we can put it right. Complaints may be sent to hello@vuvolabs.co.ke. We aim to respond within [[X]] working days.

13. Governing law

These terms are governed by the laws of Kenya. The courts of Kenya have jurisdiction, subject to [[DISPUTE_RESOLUTION]].

14. Licensing

Tourism licence: [[TRA_LICENCE_NO]]. Trade association membership: [[KATO_MEMBERSHIP_NO]].